eCommerce lead

South Yarra, Victoria, Australia


We are looking for an experienced ecommerce lead to join our growing team. The role will see you leading key projects, acting as an expert consultant, and working with an enviable client list.

If you have experience leading eCommerce strategies, engagements, and managing and working in project teams, whether within a consultancy/agency or client side environment then we would love to hear from you.

The mission of this role is to provide expert advice and strategic direction, targeted towards helping our clients drive commercial return, conversions and customer engagement.


Help to develop online and omni-channel strategies in collaboration with internal and external teams

Ensure digital channels are delivering an optimum online customer experience

Provide optimisation recommendations (conversion, acquisition, usability etc)

Review site metrics to help drive KPIs and targets

Develop and drive client's online retail business through online trading activities

Work with in house resources and 3rd party agencies, devising strategies to hit KPIs

Improve and drive customer acquisition and retention levels


Key experience and attributes required include:

Minimum of eight years digital experience in consulting, agency and/or client side roles

Operational ecommerce experience

An in-depth understanding of omnichannel/digital customer experience

An in depth understanding of and the ability to guide best practice ecommerce and omni channel principals (both from the customer experience and business operations POV)

Experience in developing frameworks and strategic solutions for clients

Proven ability to influence and support c-suite stakeholders

Confident to lead a strategic regional or global ecommerce/digital project

Strategic thinker with a commercial focus

Ability to support and build capability of our internal and client teams


How to Apply

If this sounds like you we would love to hear from you. Please apply as soon as possible to be considered, by sending us your CV and a covering letter - including your salary expectations

No recruiters please (and thank you)

Apply for this job